With the increasing number of customer relationship programs being deployed, customers can earn rewards a lot easier than before. However, the only method of earning rewards has always been spending money.
We as an agency would love to help Lung Fung to stand out from its competitors and allow customers to earn rewards through different methods. In the end, we ended up with 4 free approaches to earn stamps and exchange them for couples and lucky draws.
We believe that listening to customers’ feedback and giving what they want will yield a greater return in the long run. Therefore, we develop a reward system where customers can fill out surveys and we will reward them with a free stamp. Those surveys are then used to determine what products should be added to their stores or what discounts are most attractive to customers.